Drs. Randall Birnberg is no stranger to the hospitality industry. Growing up in an Italian restaurant family in Chicago in the 60’s and 70’s, Randall has innate knowledge of what “giving service” actually means – his authentic people skills coupled with love for service were borne out at a very young age.

He eventually studied Interpersonal Communication and Psychology and after traveling Europe, he landed in Aachen, Germany. Here he found his life passion of becoming a Positive Psychologist for a host of worldwide companies and organizations.

Today, Randall brings a multitude of big businesses in various industries, including coaching staff at international hotels, the science and practical skills needed in the continually expanding hospitality sector.  His strengths lie in demonstrating positive people skills with the ultimate goal of customer and employee satisfaction. Don’t have to be a rocket scientist to know that “satisfied” employees are more motivated and engaged and “happy” customers keep coming back … again and again. Randall shows that Positive Hospitality is always a choice … yours!